Refund Policy – PluginStore (Gangotri Enterprises)

At PluginStore, we deal in digital products such as WordPress plugins and software tools. Due to the nature of digital downloads, all sales are considered final. However, we follow a fair and transparent refund policy in compliance with payment gateway guidelines.

1. No Refund on Successful Delivery

Once a product is successfully purchased and delivered (download access provided), no refund will be issued.

2. Eligible Refund Cases

Refunds may be considered only under the following conditions:

• The product is not delivered or accessible after purchase

• The product is completely non-functional and our support team is unable to resolve the issue within a reasonable time

• Duplicate payment made by mistake

3. Non-Eligible Cases

Refunds will NOT be provided in the following situations:

• Change of mind after purchase

• Lack of technical knowledge to use the product

• Incompatibility with third-party themes/plugins not mentioned in product documentation

• Failure to read product description before purchase

4. Refund Request Process

To request a refund, users must contact us within 3 days of purchase at:
📧 pluginindia2026@gmail.com

Include:

• Order ID

• Reason for refund

• Supporting screenshots (if applicable)

5. Refund Processing Time

If approved, refunds will be processed within 5–7 business days to the original payment method.

6. Chargebacks & Disputes

Initiating a chargeback without contacting support may result in permanent suspension of access to our products and services.

7. Policy Updates

We reserve the right to modify this refund policy at any time without prior notice.

For any questions, please contact our support team.